Terms of purchase

General terms and conditions

GENERAL TERMS & CONDITIONS

Company name: Organelle Ltd.

Registered office: HU-1112 Budapest, Péterhegyi-lejtő 69. fsz. 1.

Company registration number: 01-09-422294

Registering body: Company Court of the Capital City Court

Tax number: 32402920-2-43

Representative: Managing Director Petra Presenszki

Phone number: +36 30/481 4367

E-mail: hello@organelle.hu

Operating license number:348498/B/1

Registration date: 05.02.2024

Registrar: Budapest XI. District Újbuda Mayor's Office

Regarding the Seller, there is no code of conduct according to the Act on the Prohibition of Unfair Trade Practices against Consumers, and they are not a member of a professional interest representation body.

Data of the hosting provider:

Name: UNAS Online Ltd.

Registered office: HU 9400 Sopron, Kőszegi út 14.

Tax number: 24812087-2-09

E-mail: unas@unas.hu

SELLER'S WEBSITE ADDRESS

www.organelle.eu

DEFINITIONS OF MORE IMPORTANT TERMS

Absentee contract: a consumer contract that is concluded in the framework of a distance selling system organized for the provision of goods or services in accordance with the contract, without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only.

Goods: all marketable things included in the offer of the website, marketed on the website and intended for sale, which are the subject of the contract.

Buyer: any natural or legal person or organization without legal personality to whom the Seller sells goods through their website.

Consumer: a natural person who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers related to goods, acting for purposes outside of their independent occupation and economic activity.

AVAILABILITY OF THE GENERAL CONTRACT TERMS

The Seller publishes their current General Terms and Conditions on their website.

CONTENT OF THE GENERAL CONTRACT TERMS

These General Terms and Conditions contain the rights and obligations of the Buyer using the electronic commercial services provided by the Seller, as well as the terms of the agreement between the contracting parties.

The General Terms and Conditions apply when ordering on the organelle.hu website. These terms and conditions are considered general contract terms and conditions according to Section 5 (1) of Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society, and Act 45/2014 (II 26) on the detailed rules of contracts between consumers and businesses. They contain information and regulations in accordance with the provisions of the Government Decree 373/2021 (VI 30) on the detailed rules of contracts between consumers and businesses for the sale and purchase of goods, as well as the provision of digital content and the provision of digital services.

These General Terms and Conditions cover all purchases and services that the Buyer initiates by ordering from the Seller's online store. During the purchase, the Buyer, if they wish to use the Seller's services, are obliged to accept the provisions of these General Terms and Conditions, which they can do by selecting the check box on the form. If the provisions of the General Terms and Conditions are accepted, the contract according to these General Terms and Conditions is established between the Seller and the Buyer.

SCOPE OF THE GENERAL CONTRACT TERMS

These General Terms and Conditions enter into force on 05/21/2021, which is the same as the date of publication of the General Terms and Conditions on the website. The provisions of the General Terms and Conditions are effective for all Buyers and purchases from the date of entry into force. These General Terms and Conditions are valid until they are revoked.

Before sending the order, the Buyer declares that they are familiar with the provisions of the General Terms and Conditions in force at all times, that they have read and understood, acknowledged and explicitly accept the provisions contained therein. By sending the order, the Buyer acknowledges that the General Terms and Conditions in force at all times are an inseparable part of the contract between the parties.

The Seller reserves the right to amend the provisions of these General Terms and Conditions. In the event of a change, the General Terms and Conditions in force at the time the order is sent will be applied.

PROCESS OF THE PURCHASE, CREATION OF THE CONTRACT

The contract is created electronically, when the Buyer orders the goods, sends their order, and the Seller confirms it (specifically accepts the Buyer's offer) to the e-mail address provided by the Buyer, in compliance with the data protection provisions. The Seller has the right to withdraw from the contract even after returning the certificate, due to reasons that cannot be expected from them (e.g.: they no longer distribute the goods, significant shortage of goods, vis maior, etc.). In case of cancellation, the Seller is obliged to account with the Buyer, if money or goods have been moved.

The goods distributed by the Seller are presented on the organelle.hu website, the goods in the online store are the subject of the contract between the Seller and the Buyer. The individual product categories can be accessed by clicking on the "Products" menu item on the website. Click on the product category to open the individual products, then click on the product for detailed information, here you can find a detailed description of the products. Decorative elements that may be visible in the photos are not part of the product, unless it is highlighted in the product description. The Seller assumes no responsibility for possible misspellings or incorrect data.

The Customer can determine the quantity of goods to be ordered and then places the goods in the "Shopping Cart".

By clicking on the "Shopping Cart" icon in the upper right corner of the website, you can open the shopping cart and view its contents, the goods you want to buy and their quantity. After exiting the shopping cart, the Customer can continue to review and purchase the goods on the website.

During the purchase, it is possible to view and modify the contents of the cart. If the shopping cart does not contain the quantity to be ordered, the Customer can enter the number of the quantity to be ordered in the data entry field in the "Quantity" column.

If the Buyer wishes to delete the goods in the shopping cart, this can be done by setting the number to zero or by pressing the "Cancel" button under the name of the goods.

If all the goods to be purchased have been added to the shopping cart, the Buyer can start the ordering process by pressing the "Next" button.

In the next window, the Buyer's personal data is entered (last name, first name, company name, residential address/registered office, tax number, possible delivery address if it differs from the residential address, e-mail address, telephone number, the county is selected using a drop-down menu).

If the invoicing and delivery data are different, the "Delivery to another address" column must be checked and the delivery data must be entered.

After entering the data, the Buyer selects the payment method.

The Buyer has the opportunity to write a comment next to the order, which can be entered in the box provided for this purpose.

After that, the General Terms and Conditions are accepted by checking the relevant box.

Then - if the Buyer finds everything in order - the order is sent by pressing the "Send order" button.

The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling within the scope of these General Terms and Conditions, the Buyer is deemed to be the offeror, and the contract is established by the Seller's acceptance of the offer made by the Buyer through the website in accordance with the provisions of these General Terms and Conditions.

By pressing the "Send order" button, the Buyer expressly acknowledges that their offer must be considered as made, and that their statement - if confirmed by the Seller in accordance with these General Terms and Conditions - entails a payment obligation.

The receipt of the order by the Seller will be confirmed in the form of an automatic response message, if necessary the Seller's representative will contact the Buyer by phone or electronic message.

In all cases, the contract between the parties is established when the Seller declares that they accept the Buyer's order.

If the Buyer sends an order on the website of the online store, and the Seller confirms the order by e-mail (specifically accepts the Buyer's offer), a sales contract is created between the Buyer and the Seller. (If the Buyer does not receive the e-mail confirming the arrival of the order within 48 hours, the Buyer is released from the binding offer and is not obliged to purchase the ordered goods.)

The Customer accepts that the contract concluded in this way is not considered to have been concluded in writing, and that it is governed by Hungarian law. The provisions of these General Terms and Conditions apply to the contract.

The contract is created in Hungarian, the online store automatically stores the order in electronic form, the contract is not filed in any other way, so it cannot be retrieved later.

CUSTOMER SERVICE

The Seller will respond to the Buyers' questions regarding the order within 24 hours by telephone or e-mail between 09:00 and 15:00 on weekdays, using the contact details specified in these General Terms and Conditions.

SALE PRICE

The prices displayed in the online store are valid consumer prices, the currency of which is Hungarian Forint and include General Sales Tax. The delivery fee is not included in the sale price of the goods. In all cases, the shipping costs are borne by the Buyer.

After the confirmation sent by the Seller, the total amount payable for the order will not change. However, it may happen that due to some technical error or typo, an incorrect price is displayed on the website that is significantly different from the market price. Even in the case of an order at the wrong price, an automatic confirmation of the order may be sent to the Buyer's e-mail address, but this cannot be considered as acceptance of the order. In such a case, the Seller will contact the Buyer by phone (or e-mail) before sending the ordered goods for consultation. Such orders are not considered valid by the Seller, and the Seller is not responsible for any resulting damages. The seller makes every effort to accurately display the prices of the goods on their website. If, despite all care, an incorrect price has been displayed in the online store, the Seller cannot be obliged to sell the goods at the incorrect price.

The Seller periodically provides discounted shopping opportunities in their online store in the form of coupons.

A coupon can entitle you to either a percentage or a fixed amount discount. The fixed amount coupon is always understood in gross value and HUF. In all cases, the discount provided by the coupon applies to the total price of the goods and the discount must be deducted from the total price of the goods.

In the case of coupon sales, it is also possible to pay the purchase price of the goods in whole or in part by entering the coupon data on the internet interface. The coupon code can be found at the top of the checkout page within the validity period under "Do you have a coupon?" can be validated by opening the drop-down menu and entering the coupon code, then pressing the "Redeem Coupon" button. If the coupon is accepted, the value of the coupon is automatically deducted from the total amount of the order. After finalizing the order, there is no way to credit the coupon afterwards.

Only one coupon can be redeemed for one order, the coupons cannot be combined, they cannot be exchanged for cash, and money from them cannot be returned, that is, if the value of the purchase does not reach the amount of the coupon, the entire coupon will be used.

The coupon discount cannot be combined with other discounts or promotions.

Expired or used coupons cannot be used again.

In case of unauthorized use of the coupon, the Seller is not responsible for the repeated acceptance or use of the coupon.

The Seller always makes other details of the conditions of use of the current coupons available on the home page of the online store.

POSSIBILITY OF CORRECTION OF DATA ENTRY ERRORS

During the order, the Buyer has the possibility of correcting or deleting the entered data.

If the Buyer wishes to change the relevant data after sending the order, they can indicate this to the Seller through the contact details of the Seller in these General Terms and Conditions.

By finalizing the order, the Buyer acknowledges that the Seller cannot be held responsible for damages caused by the Buyer's incorrect data entry or inaccurately provided data.

An inaccurately verified e-mail address or the full storage space of the mailbox may cause the lack of confirmation, which may not allow the conclusion of the contract. In such cases, the Seller will contact the Buyer in other ways.

PAYMENT TERMS

You can pay in the online store operated by the Seller by cash on delivery, advance transfer and bank card payment (STRIPE), or by bank transfer based on prior electronic consultation with the Seller.

Payment by cash on delivery: The compensation for the goods can be settled by cash on delivery, so in this case the Buyer is obliged to pay the total amount of their order to the courier in cash. In the case of cash on delivery, we charge a HUF +570 handling fee.

Advance transfer

After receiving the total amount of the order (includes the value of the goods and the shipping cost), we can assemble the package. So we hand it over to the courier the same day or the next day at the latest. If the order amount is not received within 48 hours, we will not be able to maintain the order.

Purchase by credit card

Only after receiving the total amount of the order (includes the value of the goods and the shipping cost) can we assemble the package. So we hand it over to the courier the same day or the next day at the latest. Online bank card payments are made through Stripe's system. The bank card data will not reach the merchant.

In the case of purchase by bank card and payment in advance, the delivery amount:

In Hungary: HUF 1,690.

In Zone 1: HUF 3,990.

In Zone 2: HUF 4,590.

In Zone 3: HUF 11,290.

In Zone 4: HUF 12,200.

In Zone 5: HUF 29,790.

In the case of cash on delivery, we charge a HUF +570 handling fee.

Discounts

Delivery is free in Hungary above HUF 50,000.

In Zone 1: delivery is free over HUF 80,000.

In Zone 2: delivery is free over HUF 80,000.

In Zone 3: delivery is free over HUF 100,000.

In Zone 4: delivery is free over HUF 100,000.

In Zone 5: HUF 15,000 for orders over HUF 80,000, free delivery for orders over HUF 140,000.

Countries belonging to Zone 1:

Slovakia, Slovenia, Austria, Czech Republic, Croatia.

Countries belonging to Zone 2:

Poland, Germany, Belgium, Netherlands, Luxembourg, Bulgaria.

Countries belonging to Zone 3:

Denmark, France, Italy, Ireland.

Countries belonging to Zone 4:

Lithuania, Latvia, Spain, Sweden, Estonia, Greece, Portugal, Finland.

Countries belonging to Zone 5:

Serbia, Bosnia and Herzegovina, Montenegro, Iceland, Albania, North Macedonia, Malta, Kosovo, Faroe Islands.

The Seller is not responsible for any errors that may occur during payment by bank card. At the time of payment, the customer is responsible for being entitled to use the payment method and device, and that the purchased payment data is real and accurate.

Fulfilling the legal obligation of the Seller, they inform the Buyer that the making of the contractual declaration (ordering goods) entails payment obligations to be fulfilled in favor of the Seller.

The Buyer accepts that they will receive the invoice issued for the consideration of the goods exclusively electronically to the electronic mail address they provided. The Buyer must ensure that the electronically accessible invoice can be delivered and that technical settings (e.g. firewalls) do not prevent this. In the event of a change of electronic mailing address, the Buyer is obliged to notify the Seller by electronic mail.

DELIVERY TERMS

The goods ordered in the online store operated by the Seller are delivered by the Seller to the Buyer with the help of GLS General Logistics Systems Hungary Csomag – Logistical Ltd. Hungary.

In the case of home delivery, the courier will deliver the package to the address specified by the Customer. After the courier delivers the goods to the Buyer, the Buyer is obliged to make sure that the goods are intact. If the goods arrive damaged, the courier service employee will record this in a report, the Seller will only accept such complaints in this form.

In all cases, the shipping cost is borne by the Buyer, who is responsible for paying the shipping fee.

FULFILLMENT TIME

The date of fulfillment is the sending of the ordered goods to the Customer. In general, the ordered goods are shipped by the Seller within a maximum of 48 hours, with the exception of the weekend, when orders placed after 2 p.m. on the last working day of the week are shipped by the Seller on the first working day following the weekend at the earliest.

In case of high demand, the delivery of the ordered goods may take longer.

INFORMATION AND LIABILITY REGARDING GOODS MARKETED BY THE SELLER

The seller assumes no responsibility for damages or health problems resulting from improper use of the goods it sells.

The Seller does not enter into contracts with minors. By accepting these General Terms and Conditions, the customer declares that they have reached the age of 18 when the contract is concluded.

The seller excludes responsibility for the events listed below:

Due to late or negligent delivery by the courier service.
In case of the Buyer's wrongly placed order and due to the delay resulting from such cases.
Technical error in the Seller's server room, in case of vis maior or emergency.

Seller is not responsible for individual allergic reactions of the Buyer or the user of the goods.

A product that cannot be used properly due to the individual expectations of the Buyer is not considered a defect. The seller distributes the goods for professional use, and assumes no responsibility for damages resulting from their unprofessional use.

If the Buyer (not a Consumer) begins to use the goods, but uses the purchased goods under inappropriate conditions or without the necessary expertise to use the goods and reports a resulting complaint regarding the quality of the goods, the Seller is only obliged to replace the goods if the Buyer indicates the defect of the goods or the warranty problem within 3 working days from the receipt of the goods.

If the Buyer does not take delivery of the ordered goods, he is obliged to reimburse the Seller for the damage resulting from the return of the package. The Seller will submit the next order to the Buyer only if the purchase price of the new goods, shipping costs and the previously due shipping costs have been settled.

DATA PROTECTION

The Seller handles personal data exclusively in accordance with the provisions of the applicable laws and in strict compliance with the provisions of the data management and data protection provisions, taking into account the principles of legality, fair procedure and transparency, purposefulness, data economy, accuracy, and limited storage capacity. The Seller is obliged to handle the Buyer's personal data in accordance with the provisions of the General Data Protection Regulation.

The Seller takes all technical and organizational measures to manage the personal data of its partners and Customers in a secure manner, as required by Regulation (EU) 2016/679 of the European Parliament and of the Council.

The Data Management Information on the management of personal data is also available on the Seller's website and registered office.

RIGHT OF WITHDRAWAL

In the case of contracts concluded outside the business premises and between those who are absent, the Customer has the right to cancel without reason within 14 calendar days from the day of receipt of the goods. However, according to Government Decree 45/2014 (II.26.), the 14-day right of withdrawal applies only to customers designated as consumers. Those who, as a company or as an entrepreneur, provide services to a third party in connection with the ordered product, do not. If, as a contractor, the delivered order is rejected by the courier service without a reference (report) to a quality defect, or if the customer does not receive the requested/ordered product, then an invoice will be issued for the total amount of the ordered product(s) and the delivery (in the case of cash on delivery, also the handling cost) we will issue, which has an expiration date and entails a payment obligation.

If the Buyer orders as a consumer, he can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the receipt of the goods. In case of cancellation in writing, it is sufficient to send the cancellation statement within 14 calendar days. This right of the Buyer can be exercised by making a clear statement to this effect, or you can do so by means of the withdrawal/termination declaration form in Annex No. 2 of Government Decree 45/2014 (II. 26) (and below):

Declaration of withdrawal

https://organelle.eu/shop_help.php?tab=privacy_policy

The Buyer can send the declaration to the Seller by e-mail (www.organelle.hu) or in the form of a postal item addressed to its registered office (Organelle Ltd., 1112 Budapest, Péterhegyi-lejtő 69. Fsz. 1.).

The deadline written above is deemed to have been fulfilled if the Buyer communicates his intention to cancel no later than the 14th day after receiving the goods. The burden of proof in this regard rests with the Buyer. If the Buyer withdraws from the contract in this way, the Seller will immediately, but no later than within 14 calendar days from learning of the withdrawal, refund the entire amount paid by the Buyer as compensation, including the costs incurred in connection with the performance.

The Seller will refund the amount due to the Buyer in the same way as the payment method used by the Buyer. Based on the Buyer's express consent, the Seller may use another payment method for the refund, but the Buyer may not be charged any additional fees as a result.

If the Buyer specifically requested a different delivery method instead of the least expensive delivery method, the Seller is not obliged to reimburse the resulting additional costs.

The Seller is entitled to withhold the consideration for the goods and the costs incurred during the purchase until the Buyer has returned the goods. The Purchaser must return the purchased goods to the Seller in an undamaged and complete condition without undue delay, but no later than within 14 calendar days from the notification of the intention to cancel. The deadline is considered met if you send the goods before the 14-day deadline. The direct cost of returning the goods is borne by the Buyer. The Seller is not obliged to accept the goods returned by cash on delivery or by postage, as the shipping costs related to the return are borne by the Buyer.

The Buyer can only be held responsible for the decrease in value of the goods if it occurred due to use exceeding the use necessary to determine the nature, properties and operation of the goods.

The Buyer is not entitled to the above right of withdrawal:

goods that are perishable or retain their quality for a short time and
in the case of goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene.

WARRANTY AND GUARANTEE

The Seller undertakes the statutory warranty for the goods it sells in the event of a defect in the goods.

The goods are defective if, at the time of delivery, they do not meet the quality requirements established in the contract or in the law. The Seller does not perform incorrectly if the Buyer was aware of the defect at the time of the conclusion of the contract, or should have been aware of the defect at the time of the conclusion of the contract.

The general requirements of contractual performance are fully contained in § 5 of Government Decree 373/2021 (VI. 30).

In the event of a possible defect in the purchased goods, the Buyer may assert a claim for accessory or product warranty or, in certain cases, a claim for warranty. The procedure is governed by the provisions of NGM Decree 19/2014 (IV. 29).

ACCESSORIES WARRANTY

In what cases can the Buyer exercise his accessory warranty right?

In the event of faulty performance by the Seller, the Buyer may assert a warranty claim against the Seller in accordance with the provisions of Act V of 2013 on the Civil Code (Ptk.), in the case of a consumer purchase, in accordance with the provisions of Government Decree 373/2021 (VI. 30).

What rights does the Buyer have based on their warranty claim?

The Buyer may, at their option, use the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request chosen by the Buyer is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request, taking into account the value represented by the service in its faultless condition, the gravity of the breach of contract and the damage caused to the right holder by fulfilling the warranty right infringement of interests.

In the case of a consumer purchase, the Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the service in a faultless condition, as well as the gravity of the breach of contract.

The reasonable deadline for the repair or replacement of the goods shall be calculated from the time when the Buyer communicated the defect to the company.

The Buyer must make the goods available to the Seller in order to complete the repair or replacement.

The Seller must ensure the return of the exchanged goods at his own expense. If the repair or replacement requires the removal of goods which, according to the nature and purpose of the goods, have been put into operation before the defect became detectable, then the obligation to repair or replace includes the removal of the non-conforming goods and the commissioning of the replaced or repaired goods placing or bearing the costs of removal or commissioning

The Buyer may request a proportional delivery of the compensation, correct the defect at the obligee's expense themselves or have it corrected by someone else, or withdraw from the contract if the Seller has not undertaken the repair or replacement, taking into account the characteristics of the goods and the intended purpose expected by the Buyer to comply with this obligation within the time limit, while protecting the interests of the entitled party, or if the Customer's interest in repair or replacement has ceased.

In the case of a consumer purchase, the Consumer may not repair the defect themselves at the Seller's expense, or have it repaired by someone else, within the framework of exercising his accessory warranty rights.

There is no room for cancellation due to an insignificant error.

If the Consumer wishes to terminate the sales contract citing defective performance, the Seller bears the burden of proving that the defect is insignificant.

The Consumer is also entitled - in accordance with the severity of the breach of contract - to request a proportionate delivery of compensation or to terminate the sales contract if

a) the Seller did not perform the repair or replacement, or performed it but did not perform it in whole or in part, that they must ensure the return of the exchanged goods at their own expense, or the Seller refused to make the goods conform to the contract citing that the repair or the replacement is impossible or if it would result in disproportionate additional costs;
b) a repeated performance error occurred, despite the fact that the Seller attempted to make the goods conform to the contract;
c) the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract; or
d) the Seller did not undertake to bring the goods into conformity with the contract, or it is clear from the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without significant damage to the interests of the Consumer.

Delivery of compensation is proportionate if its amount is equal to the difference between the value of the goods due to the Buyer in the case of contractual performance and the value of the goods actually received by the Buyer.

The Buyer may transfer from their selected accessory warranty right to another, but the Buyer bears the cost of the transfer, unless it was justified or the Seller gave a reason for it.

If the Buyer wishes to terminate the contract on the basis of defective performance, they may do so with a written statement addressed to the Seller regarding the termination of the contract.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of them, the Buyer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them may terminate it if the Buyer cannot reasonably be expected to keep only goods that conform to the contract.

If the Buyer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract,

a) the Buyer must return the affected goods to the Seller at the Seller's expense; and
b) the Seller must immediately refund to the Buyer the purchase price paid for the goods concerned, as soon as they have received the goods or the certificate supporting the return of the goods.

In case of termination of the contract, the Seller is obliged to refund the entire amount paid by the Buyer as compensation. However, if the performance was in accordance with the contract for a specified period of time before the termination of the contract, the consideration for this period does not have to be refunded. In the latter case, the part of the compensation that applies to the period of non-contractual performance must be refunded, as well as the compensation paid in advance by the Buyer, which would have been for the remaining duration of the contract if the contract had not been terminated.

If the Buyer is entitled to a proportional delivery of the compensation or to the termination of the contract, the Seller is obliged to fulfill their obligation to refund immediately, but no later than within 14 days of becoming aware of it.

The costs related to the refund are borne by the Seller.

What is the time limit for the Buyer to assert their accessory warranty claim?

The Buyer is obliged to report the defect immediately after its discovery, but no later than within 2 months from the discovery of the defect. The Buyer is responsible for damage resulting from the delay in communication.

The Buyer's accessory warranty claim expires within 1 year from the date of performance. In the case of a contract between a consumer and a business, the consumer's warranty claim for accessories expires within 2 years from the date of performance. In the case of a used item, this deadline is 1 year.

The part of the repair time during which the Buyer cannot use the item as intended is not included in the statute of limitations.

The statute of limitations for the accessory warranty claim for the part of the item affected by the replacement or repair begins anew. This rule must also be applied if a new error arises as a result of the correction.

Against whom can the Buyer assert his accessory warranty claim?

The Buyer can enforce their accessories warranty claim against the Seller.

What other conditions are there for asserting the Buyer's accessory warranty rights?

In the case of a Buyer who is considered a consumer, within 1 year from the date of delivery, there is no other condition for asserting the Buyer's accessories warranty claim apart from the notification of the defect, if the Buyer proves that the goods or services were provided by the Seller (this does not include if this is due to the nature of the goods or the incompatible with the nature of the error). However, after 1 year from the date of performance, the Consumer is obliged to prove that the defect recognized by him already existed at the time of performance.

In the case of a Buyer who is not considered a consumer, the Buyer must prove that the goods did not meet the quality requirements established in the contract or legislation at the time of delivery.

PRODUCT WARRANTY

In what cases can the Buyer exercise their product warranty right?

In the event of a defect in an object (goods), the Consumer may assert their accessory warranty right or product warranty claim.

What rights does the Buyer have based on their product warranty claim?

As a product warranty claim, the Consumer can only request the repair or replacement of defective goods.

In which case is the product considered defective?

The goods are defective if they do not meet the quality requirements in force at the time they are placed on the market or if they do not have the properties described by the manufacturer.

What is the time limit for the Buyer to assert their product warranty claim?

The Consumer can assert their product warranty claim within 2 years from the date the product was placed on the market by the manufacturer. After this deadline, they will lose this right.

After discovering the error, the Consumer is obliged to report the error without delay. An error reported within 2 months from the discovery of the error shall be considered reported without delay. The Consumer is responsible for damage resulting from the delay in communication.

Against whom and under what other conditions can the Buyer assert a Product Warranty claim?

The Consumer may exercise their product warranty claim only against the manufacturer or distributor of the object. In the event of a product warranty claim, the Consumer must prove the defect of the goods.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from their product warranty obligation if they can prove that:

the goods were not manufactured or marketed as part of their business activities, or
the defect was not detectable according to the state of science and technology at the time of placing it on the market or
the defect in the goods results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Due to the same defect, the Consumer cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, in the case of successful enforcement of a product warranty claim, the Consumer may assert their accessory warranty claim for the replaced product or repaired part against the manufacturer.

HOW TO REPORT A WARRANTY CLAIM

If the Buyer wishes to assert their warranty rights in relation to the goods distributed by the Seller, they can do so by presenting a receipt (invoice or a copy thereof) confirming the conclusion of the contract.

Claims can be asserted in person or in writing (by post or electronic mail).

Personal announcement:

The Buyer can report their warranty claim in person at the Seller's premises (Organelle Ltd., 1112 Budapest, Péterhegyi-lejtő 71. 2. em. Organelle).

The Seller takes a record of their objection, in which they record:

the name and address of the Buyer, as well as a statement that they consent to the processing of their data recorded in the protocol
the name of the goods, the purchase price,
the date of purchase,
the date of notification of the error,
description of the error,
the claim and right that the Buyer wishes to assert,
the method of settlement of the objection or the reason for rejecting the claim or the right to be asserted based on it.

If the method of settlement of the objection differs from the Buyer's request, the Seller shall record the reasons for this in the reports. The Seller will hand over a copy of the report to the Buyer.

Notification in writing:

The Buyer can report their warranty claim by sending a letter to the Seller by post (Organelle Ltd., 1112 Budapest, Péterhegyi-lejtő 69. Fsz. 1.) or by electronic mail (hello@organelle.hu).

The letter must include:

the name and address of the Buyer, as well as a statement that they consent to the processing of their data
the name of the goods, the purchase price,
the date of purchase,
the date of notification of the error,
description of the error,
the claim and right that the Buyer wishes to assert,

If the Seller is unable to make a statement on the feasibility of fulfilling the Buyer's request upon notification, they must notify the Buyer of their position within 5 working days at the latest.

The Seller endeavors to carry out the repair or replacement within 15 days at most. If the duration of the repair or replacement exceeds 15 days, the Seller is obliged to inform the Consumer about the expected duration of the repair or replacement.

The Seller accepts the goods for repair against a receipt. The name and address of the Buyer, the data necessary to identify the goods, the time of receipt of the goods and the date of receipt of the repaired goods are indicated on the receipt.

WARRANTY

Pursuant to Government Decree 151/2003 (IX. 22), the Seller has a warranty obligation for the new consumer durables listed in Annex 1 of the decree, especially including the lighting technology goods and beauty care devices operated by electricity, the selling price of which is reaches or exceeds HUF 10,000 per item. The rights arising from the warranty can only be asserted by the Buyer who qualifies as a Consumer.

Warranty period:

– 1 year in the case of a sale price of HUF 10,000 but not exceeding HUF 100,000;

– 2 years in the case of a sale price per item exceeding HUF 100,000 but not exceeding HUF 250,000;

– 3 years above the selling price of HUF 250,000 per item.

The warranty period begins on the day the goods are handed over to the Consumer, or if the company or its agent performs the commissioning. If the Consumer puts the goods into operation more than six months from the date of handover, the starting date of the warranty period is the day of handover of the goods. If the goods are repaired, the warranty period is extended from the date of delivery for repair by the time during which the Consumer could not use the goods as intended due to the defect. In the case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (part of product) and for the defect that occurs as a result of the repair.

The Seller does not have a warranty if the cause of the defect arose after the performance, for example, if the defect:

– improper use;

- unprofessional commissioning (unless it was carried out by the company or its collaborators, or if the unprofessional commissioning can be traced back to an error in the user and management instructions);

– improper storage, damage;

– a reason other than the goods (network problem, elemental damage, natural disaster, etc.)

caused.

In the event of a defect covered by the warranty, the Consumer may choose one of the options below:

- primarily demand repair or replacement, unless fulfilling the chosen warranty claim is impossible, or if it would result in disproportionate additional costs for the Seller compared to fulfilling the other warranty claim, taking into account the value represented by the service in its faultless condition, the gravity of the breach of contract and the fulfillment of the warranty claim Caused harm to the consumer's interests; or

- if the Seller has not undertaken the repair or replacement, is unable to comply with this obligation within the appropriate deadline while protecting the interests of the Consumer, or if the Consumer's interest in the repair or replacement has ceased, the Consumer - at their option - may request a proportional reduction of the purchase price, or withdraw from the contract. There is no room for cancellation due to an insignificant error.

The Consumer can switch from the chosen right to another. He is obliged to pay the costs caused by the transfer to the Seller, unless the company gave a reason for the transfer, or the transfer was otherwise justified.

The Seller must endeavor to carry out the repair or replacement within 15 days at most. If the duration of the repair or replacement exceeds 15 days, the Seller is obliged to inform the Consumer about the expected duration of the repair or replacement. The information is provided with the prior consent of the Consumer, electronically or in another way suitable for proof of receipt by the Consumer.

During the repair, only new parts may be installed in the product.

If, during the first repair of the goods during the warranty period, the Seller determines that the goods cannot be repaired, the Seller is obliged to replace the goods within 8 days, unless otherwise ordered by the Consumer. If it is not possible to exchange the goods, the Seller is obliged to refund the purchase price to the Consumer within 8 days on the proof of payment of the goods presented by the Consumer - on the invoice or receipt issued on the basis of the General Sales Tax Act.

If, during the warranty period, the product breaks down again after being repaired 3 times - unless otherwise ordered by the Consumer - and if the Consumer does not demand a proportional reduction of the purchase price, and the Consumer does not wish to repair the product at the Seller's expense or have it repaired by someone else, the Seller must exchange the goods within 8 days. If it is not possible to exchange the goods, the Seller is obliged to refund the purchase price to the Consumer within 8 days on the proof of payment of the goods presented by the Consumer - on the invoice or receipt issued on the basis of the General Sales Tax Act.

If the goods are not repaired within 30 days from the date of notification of the repair request to the Seller, the Seller is obliged to replace the goods within 8 days of the day after the 30-day deadline, unless otherwise instructed by the Consumer. If it is not possible to exchange the goods, the Seller is obliged return the purchase price indicated on the proof of payment of the goods presented by the Consumer, on the invoice or receipt issued on the basis of the General Sales Tax Act, within 8 days after the 30-day rectification deadline has expired.

If the Consumer makes a valid replacement request within 3 working days of the purchase (commissioning) due to the failure of the goods, the Seller can not claim disproportionate additional costs, but is obliged to replace the goods, provided that the failure prevents the intended use.

The costs related to the warranty are borne by the Seller.

The warranty does not affect the Consumer's rights arising from the law, especially those related to accessory and product warranty and compensation.

The rights arising from the warranty can be asserted with the warranty card. In the event that the warranty certificate is not provided to the Consumer, the conclusion of the contract must be considered proven if the Consumer has a receipt confirming the payment of the consideration - an invoice or receipt issued on the basis of the General Sales Tax Act. In this case, the rights arising from the warranty can be asserted with a receipt confirming the payment of the consideration. The return of the opened packaging of the goods by the Consumer cannot be a condition for enforcing the rights arising from the warranty.

The Consumer can assert their warranty claim in person at the company's registered office or any of its branches.

The Seller takes a record of the warranty claim reported to them and records:

the name and address of the Buyer, as well as a statement that the processing of their data is recorded in a report
the name of the goods, the purchase price,
the date of purchase,
the date of notification of the error,
description of the error,
the claim and right that the Buyer wishes to assert,
the method of settlement of the objection or the reason for rejecting the claim or the right to be asserted based on it.

If the method of settlement of the objection differs from the Buyer's request, the Seller shall record the reasons for this in the report. The Seller will hand over a copy of the report to the Buyer.

This Seller cannot comment on the feasibility of fulfilling the Buyer's request at the time of notification, but must notify the Buyer of its position within 5 working days at the latest.

In the event of a consumer dispute, the Consumer can also initiate the procedure of the conciliation board operated by the county (capital) chambers of commerce and industry. The conciliation board of the Consumer's place of residence or residence is responsible for the procedure. In the absence of a domestic resident or place of residence of the Consumer, the conciliation board is established by the registered office of the business concerned by the consumer dispute or the body authorized to represent it. According to the above, the competent body for the procedure - on the basis of the Consumer's request for this - is the competent body of the conciliator indicated in the Consumer's application.

HANDLING OF COMPLAINTS RELATED TO THE SELLER'S ACTIVITIES

If the Buyer is not satisfied with the goods distributed by the Seller or with the Seller's procedure, and wishes to make a complaint to the Seller, they can do so verbally or in writing: by post (Organelle Ltd., 1112 Budapest, Péterhegyi-lejtő 69. Fsz. 1. ), or by e-mail (hello@organelle.hu).

The Seller investigates all complaints. The Seller is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the Buyer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Seller is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the Buyer on the spot in the case of a verbal complaint made in person.

In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the Buyer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response.

The Seller must - unless the directly applicable legal act of the European Union provides otherwise - respond to the written complaint in writing within 30 days after its receipt and make arrangements for its communication. A shorter deadline than this can be established by law, and a longer deadline by law. The Seller is obliged to justify his position rejecting the complaint. The Seller must assign a unique identification number to a verbal complaint communicated by telephone or using an electronic communication service.

The record of the complaint must contain the following:

name and address of the Buyer,
the place, time and method of presenting the complaint,
a detailed description of the Buyer's complaint, a list of documents, documents and other evidence presented by the Buyer,
the Seller's statement on their position regarding the Buyer's complaint, if the complaint can be investigated immediately,
the signature of the person recording the minutes and – with the exception of verbal complaints communicated by telephone or other electronic communication services – the Customer’s,
the place and time of taking the report,
in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

The Seller is obliged to keep the record of the complaint and a copy of the response for 3 years and present it to the inspection authorities upon request.

If the complaint is rejected, the Seller is obliged to inform the Buyer in writing about which authority or conciliation body they can initiate the procedure with their complaint - according to its nature. The information must also include the registered office, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the Buyer's place of residence or residence. The information must also cover whether the Seller uses the conciliation board procedure in order to settle the consumer dispute.

CONCILIATION BOARD, CONSUMER PROTECTION, ENFORCEMENT BEFORE THE COURT

The Seller hereby informs Buyers who qualify as Consumers that if the Buyer does not agree with the Seller's response to their complaint, they may contact the following authorities:

In order to initiate a conciliation board procedure, the Buyer may apply to the conciliation board at the Buyer's place of residence or residence, or, failing that, to the conciliation board at the Seller's registered office. Based on the Consumer's request, the conciliation body specified in the Consumer's request is responsible for the procedure instead of the competent body as described above.

Conciliation board at the Seller's registered office:

The Budapest Conciliation Board, which operates alongside the Budapest Chamber of Commerce and Industry

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

E-mail address: bekelteti.testulet@bkik.hu

The contact details of each territorially competent conciliation body can be accessed via the link below:

https://fogyasztovedelem.kormany.hu/api/item/file-preview/6429/f5edac529ab0cb8242e71461aacacc44.pdf

The conciliation body is an independent body that operates alongside the county chambers of commerce and industry and the Budapest Chamber of Commerce and Industry. The purpose of their creation was to try to resolve the disputes between the Buyer and the Seller out of court, primarily to create an agreement between the two parties and thereby simply, quickly and effectively help the enforcement of consumer rights.

The condition for turning to the conciliation body is that the Buyer attempts to settle the dispute directly with the Seller. The procedure of the conciliation board is free of charge, and the Buyer may only have an obligation to pay if the board decides against the Buyer.

The procedure of the conciliation board starts at the request of the Buyer. The request must be submitted in writing to the chairman of the conciliation body: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to them permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content.

The application must include:

the name, place of residence or location of the Buyer,
the Seller's name, registered office or relevant site,
designation of the requested body instead of the competent conciliation body,
a brief description of the Buyer's position, the facts supporting it and their evidence,
the Buyer's statement that the Buyer directly attempted to settle the dispute with the Seller,
in view of the Buyer's statement that they did not initiate the procedure of another conciliation body in the case, no mediation procedure was initiated, no claim letter was submitted, and no application for the issuance of a payment order was submitted,
the motion for the board's decision,
the Buyer's signature.

The document or its copy (extract) whose content the Buyer refers to as evidence must be attached to the request, in particular the Seller's written statement about the rejection of the complaint, or, in the absence of this, other written evidence available to the Buyer about the attempted negotiation.

If the Buyer acts through a proxy, the power of attorney must be attached to the request.

If the Buyer notices a violation of their consumer rights, they are entitled to file a complaint with the competent consumer protection authority based on their place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are performed by the competent government offices according to the address or seat of the Buyer, a list of which can be found here:

https://fogyasztovedelem.kormany.hu/api/item/file-preview/9747/b202919da73db87382bd2ecb98d48e18.pdf

However, the Consumer's individual case is resolved by the conciliation body, i.e. in this case the consumer protection authority transfers the applicant's case to the conciliation body.

The Buyer is entitled to assert their claim arising from a consumer dispute before the court in the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the law.

MISCELLANEOUS AND FINAL PROVISIONS

The Customer's ordering from the website assumes that the Customer has technical and legal knowledge of electronic commerce. The Seller assumes no responsibility for errors that can be attributed to IT and telecommunications service providers (such as the Internet service provider) due to a lack of this knowledge, as well as errors in the electronic goods.

The Buyer is responsible for protecting their computer and the data on it.

If a binding legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, this does not affect the validity of the other provisions of the General Terms and Conditions.

Regarding issues not regulated in these General Terms and Conditions, Act V of 2013 on the Hungarian Civil Code and other relevant legal provisions shall govern.

RELEVANT MOST IMPORTANT LEGAL RULES

In particular, the following legislation applies to the contract between the parties:

CLV of 1997. law on consumer protection;
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society;
Act V of 2013 on the Civil Code;
151/2003 (IX. 22.) Government Decree on the mandatory warranty for certain consumer durables;
45/2014 (II.26) Government Decree on the detailed rules of contracts between the consumer and the business;
373/2021 (VI. 30.) Government Decree on the detailed rules for contracts between consumers and businesses for the sale of goods, the provision of digital content and the provision of digital services
19/2014 (IV. 29.) NGM Decree on the procedural rules for dealing with warranty and guarantee claims for items sold under a contract between a consumer and a business.

These General Terms and Conditions enter into force on 05/21/2021, and shall apply to orders and contracts created thereafter.

PRIVACY POLICY

This Privacy Policy is effective from Feb 01, 2024

Data Controller

Company name: Organelle Ltd.

Registered office: HU-1112 Budapest, Péterhegyi-lejtő 69. fsz. 1.

Postal Address, complaint handling: 1112 Budapest, Péterhegyi-lejtő 69. fsz. 1.

Email: hello@organelle.hu

Phone: 06 30 481 4367

Webshop domain: https://www.organelle.eu

Hosting Provider

Name: UNAS Online Ltd.

Postal Address: HU-9400 Sopron, Kőszegi út 14.

Email: unas@unas.hu

Phone: +36 30 481 4367

Description of data processing while operating the webshop

The present document contains all relevant information about our data management, pursuant to the following legal rules:

Act CXII of 2011, on the right to self-determination as regards information and freedom of information (hereinafter: “Infotv.”)

Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing directive (EC) No 95/46/EC (hereinafter: the General Data Protection Regulation, the “GDPR” or the “Regulation”).

Cookie Policy

What are cookies?

The data controller uses so-called cookies when visiting the website. Cookies, which are small information packets consisting of letters and numbers, are sent to your browser by our website so as to save certain settings, help with the use of our store and contribute to the collection of some relevant statistical information about the visitors of our website.

Some of the cookies do not contain personal information and cannot be used for user identification. However, others do contain a unique identifier – a secret, randomly generated sequence of numbers stored on your device for the protection of your identifiability. The operational duration of each cookie is contained in the relevant description of each cookie.

Legal background and legal basis of cookies

The legal basis for data processing is your consent pursuant to the GDPR Article 6(1)(a).

Main characteristics of the cookies used by our website:

Session cookie: These cookies store the location of the visitor, the language of the browser, the currency of the payment; their lifetime lasts until the browser is closed, or for a maximum of 2 hours.

Age-restricted content cookie: These cookies record the approval of age-restricted content and that the person concerned is past 18. The lifetime of such cookies lasts until the browser is closed.

Referrer cookies: They record the external site from which the visitor came to the site. Their lifetime lasts until the browser is closed.

Last viewed product cookie: Records the products that were last viewed by the visitor. Their lifetime is 60 days.

Last viewed category cookie: Records the last viewed category. Its lifetime is 60 days.

Recommended products cookie: With the "recommend to a friend" function, it records the list of products you wish to recommend. Its lifetime is 60 days.

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifetime is 365 days.

Cookie acceptance cookie: When you arrive at the site, you accept the statement on the storage of cookies in the warning window. Its lifetime is 365 days.

Cart cookie: Records the products placed in the cart. Its lifetime is 365 days.

Intelligent offer cookie: It records the conditions for the display of intelligent offers (e.g. if the visitor has been to the site before, if they placed an order). Its lifetime is 30 days.

Logout #2 cookie: Pursuant to Option #2, the system logs out the visitor after 90 days. Its lifetime is 90 days.

Backend identification cookie: The identifier of the backend server serving the page. Its lifetime lasts until the browser is closed.

Google AdWords cookie: When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, in Google products, such as to customize the ads displayed in Google Search. For example, it uses such cookies to remember your most recent searches, your previous interactions with ads or your search results at certain advertisers, and your visits to the advertisers' websites. AdWords conversion tracking uses cookies. To track sales and other conversions resulting from an ad, cookies are saved on the user's computer when that person clicks on an advertisement. Some of the common uses of cookies are: to select ads based on what is relevant to the user, to improve reporting on campaign performance, and to avoid showing ads that the user has already seen.

Google Analytics cookie: Google Analytics is Google's analysis tool, which helps the owners of websites and applications to get a more accurate picture of the activities of their visitors. The service may use cookies to collect information and report statistical data on the use of the website without individually identifying visitors to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to the reports generated from website usage statistics, Google Analytics - together with some of the advertising cookies described above – can also be used to display more relevant ads in Google products (such as Google Search) and across the Internet.

Remarketing cookies: May appear to previous visitors or users when browsing other websites in the Google Display Network or searching for terms related to your products or services.

Cookies strictly necessary for operation: These cookies are essential for the use of the website and enable the use of the basic functions of the website. In the absence of these, many functions of the site will not be available to you. The lifetime of these types of cookies is limited to the duration of the session.

Cookies for improving user experience: These cookies collect information about the user's use of the website, for example, which pages are visited most often or what error message is received from the website. These cookies do not collect information that identifies the visitor, that is, they work with completely general, anonymous information. We use the data obtained from these to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

Facebook pixel (Facebook cookie) The Facebook pixel is a code with the help of which a report is prepared on the website about conversions, target audiences can be compiled, and the owner of the page receives detailed analysis data about the visitors' use of the owner’s website. With the help of a Facebook pixel, you can display personalised offers and advertisements to website visitors via the Facebook interface. You can read Facebook's privacy policy here: https://www.facebook.com/privacy/explanation.

Barion Pixel cookies: When using the Barion payment solution, Barion Payment Plc. will use cookies to prevent fraud (these are the ba_vid, ba_vid.xxx, and ba_sid cookies), which also manage personal data (Profile). In the case of a Barion payment, this Seller can only ensure payment by using these cookies, they cannot be turned off. The purpose of the ba_vid cookie, based on Barion’s cookie information is to filter out bank card frauds based on the digital fingerprint of the device used by the Buyer and browsing habits. The use of cookies is necessary to identify frauds. These cookies ensure the identification of data from browsing habits coming from a single user. The purpose of the ba_vid.xxx cookie, in accordance with the Barion Cookie information is to screen out card frauds based on the digital fingerprint of the device used by the Customer and their browsing habits. This cookie ensures that Barion Zrt. can follow your browsing habits between two sessions on the given website. The following data are collected: ba_vid, user-related ID, which is a hash compiled from the properties of the browser, in accordance with the time stamps of the first, the current and the last visit to the given website, the current session ID, and your permission of third party cookies. The purpose of the ba_sid cookie is, based on Barion’s cookie information, the screening of card frauds, based on the digital fingerprint of the device used by the Customer and their browsing habits. This cookie ensures that the session can be identified across all the websites of Barion Zrt. The storage time of the ba_vid and ba_vid.xxx cookies is 1.5 years from the last update, the storage time of the ba_sid cookie is 30 minutes. The data are stored by Barion Zrt. Barion’s cookie information is available here: https://www.barion.com/hu/suti-tajekoztato/.

If you do not accept the use of cookies, certain functions will not be available to you. You can find more information about deleting cookies by clicking on the following links:

Data processed for the purpose of concluding and fulfilling the Contract

In order to conclude and fulfil the Contract, several types of data processing may be implemented. We are informing you that data processing related to complaint handling and warranty administration is only carried out if you exercise one of the aforementioned rights.

If you do not make a purchase through the webshop, but you are only a visitor at the webshop, the provisions of data management for marketing purposes may apply to you only, if you have given us your consent for marketing cookies.

Data processing carried out for the purpose of concluding and fulfilling the Contract in more detail:

Contact

If, for example, you contact us with a question about a product by email, contact form, or phone. Prior contact is not mandatory, you can skip this and order from the webshop any time.

Data processed

The data you use when entering into contact.

The duration of data processing

We process the data only until the end of the contact.

The legal basis for data processing

It is your consent, which you give to the Data Controller by contacting us. [Data management pursuant to GDPR Article 6(1)(a)].

Registration at the website

By storing the data used during registration, the Data Controller provides a more convenient service (e.g. there is no need to re-enter the data of a Customer when making a new purchase).

Data processed

During data processing, the Data Controller handles your name, address, telephone number, email address and the characteristics of the product you purchased with the date of purchase.

The duration of data processing

Until your consent’s withdrawal.

The legal basis for data processing

Your voluntary consent, which you give to the Data Controller when you register [Data processing pursuant to Act CXXVII of 2007, Section 159, Subsection (1) GDPR Article 6(1)(a)].

Processing orders

During the processing of orders, data processing activities are necessary in order to fulfil the Contract.

Data processed

During data management, the Data Controller will process your name, address, telephone number, email address, the characteristics of the purchased product, the order number and the date of purchase.

If you placed an order in the webshop, data processing and the provision of data are indispensable for the fulfilment of the Contract.

Duration of data processing

We process the data for 5 years according to the statute of limitations in the Civil Code.

The legal basis for data processing

Fulfilment of the Contract. [Data processing pursuant to GDPR Article 6(1)(b)].

Issuing the invoice

The data processing is carried out in order to issue an invoice in accordance with the legal provisions and to fulfil the obligation to preserve accounting documents. Pursuant to Sztv. Section 169, Subsections (1) and (2), economic partnerships shall keep the accounting documents directly and indirectly supporting accounting.

Data processed

Name, address, email address, telephone number.

Duration of data management

The invoices issued shall be kept for 8 years from the date of issue of the Invoice pursuant to Sztv. Section 169, Subsection (2).

The legal basis for data processing

Act CXXVII of 2007 on VAT. On the basis of Section 159 (1) therein, issuing an invoice is mandatory; it must be kept for 8 years pursuant to Act C of 2000, on accounting [hereinafter: “Sztv.”], Section 169, Subsection (2) [Data processing according to the GDPR Article 6(1)c)].

Data processing related to the transport of goods

The process of data management will take place in order to deliver the ordered product.

Data processed

Name, address, email address, telephone number.

Duration of data processing

The Data Controller will process the data until the delivery of the goods ordered.

The legal basis for data processing

Fulfilment of the Contract [Data management according to the Regulation, Article 6(1)(b)].

Recipients and data processors of data processing related to the delivery of goods

Name of recipient: GLS General Logistics Systems Hungary Csomag-Logisztikai Ltd.

Recipient’s address: 2351 Alsónémedi, GLS Európa u. 2.

Recipient's phone number: 06-29-88-67-00

Recipient's email address: info@gls-hungary.com

Recipient’s website: https://gls-group.eu/HU/hu/home

The courier service will contribute to the delivery of the ordered goods based on the Contract concluded with the Data Controller. The courier service will handle the personal data received in accordance with the data management information available at its website.

Data processed in relation to the verifiability of consent

During registration, ordering, and subscription to the newsletter, the IT system will store the IT data related to the consent for later provability.

Data processed

Date of consent and IP address of the person concerned.

Duration of data processing

Due to the legal requirements, the consent will be proven later, therefore the duration of the data storage is stored for the limitation period after the termination of the data processing.

The legal basis for data processing

The GDPR Article 7(1) stipulates this obligation. [Data processing pursuant to GDPR Article 6(1)(c)].

Data processing for marketing purposes

Data processing related to sending newsletters

The data management process takes place in order to send out newsletters.

Data processed

Name, address, email address, telephone number.

Duration of data processing

Until the data subject's consent is revoked.

The legal basis for data processing

Your voluntary consent, which you give to the Data Controller by subscribing to the newsletter [Data processing according to GDPR Article 6(1)(a)].

Data management related to the sending and display of personalized advertisements

The data management process is carried out in order to send advertising content that matches the interests of the person concerned.

Data processed

Name, address, email address, telephone number.

Duration of data processing

Until you withdraw your consent.

The legal basis for data processing

Your voluntary, separate consent that you give to the Data Controller during data collection [Data processing pursuant to GDPR Article 6(1)(a)].

Remarketing

Data management as a remarketing activity is carried out with the help of cookies.

Data processed

Data managed by cookies specified in the cookie information.

Duration of data processing

More information is available on the data storage duration of the given cookie here:

Google's general cookie information:

https://www.google.com/policies/technologies/types/

Google Analytics information:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Facebook information:

https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

The legal basis for data processing

Your voluntary consent, which you give to the Data Controller by using the website [data processing pursuant to GDPR Article 6(1)(a)].

Prize draw

The data processing process here will take place in order to run the prize draw.

Data processed

Name, email address, phone number.

Duration of data management

The data will be deleted after the end of the prize draw, with the exception of the winner's data, which the Data Controller is required to keep for 8 years pursuant to the Accounting Act.

The legal basis for data processing

Your voluntary consent, which you give to the Data Controller by using the website. [Data processing pursuant to GDPR Article 6(1)(a)].

Additional data processing

If the Data Controller wishes to carry out further data processing, the Data Controller shall provide preliminary information on the essential circumstances of data processing (the legal background and the legal basis of data processing, the purpose of data processing, the scope of the data processed, the duration of data processing).

Recipients of personal data

Data processing for the storage of personal data

Name of the data processor: UNAS Online Kft.

Contact details of the Data Processor:

Telephone number:

Email address: unas@unas.hu

Registered office: 9400 Sopron, Kőszegi út 14.

Website: unas.hu

The Data Processor shall store personal data based on the contract concluded with the Data Controller. The Data Processor is not entitled to access personal data.

Data processing activity related to sending newsletters

Name of the company operating the newsletter sending system: UNAS Online Ltd.

The registered office of the company operating the newsletter sending system is: Kőszegi út 14, 9400 Sopron.

The phone number of the company operating the newsletter sending system:

Email address of the company operating the newsletter sending system: unas@unas.hu

Website of the company operating the newsletter sending system: unas.hu

The Data Processor shall participate in the sending of newsletters based on the contract concluded with the Data Controller. In doing so, the Data Processor will process the data subject's name and email address to the extent necessary for sending newsletters.

Accounting-related data processing

Name of the data processor: NOMINAL CLASSIC Ltd. – Zsuzsanna Lanszki

The registered office of the data processor is: Budapest 1116, Fehérvári út 130.

The phone number of the Data Processor is: 06 20 2802716

The email address of the Data Processor is: zsuzsa@nomi.hu

The website of the Data Processor:

The Data Processor will participate in the bookkeeping of accounting documents pursuant to a written contract with the Data Controller. In doing so, the Data Processor will process the data subject's name and address to the extent necessary for accounting records, for a period of time in accordance with Sztv. Section 169, Paragraph (2), after which the data will be deleted immediately.

Data processing relating to invoicing

Name of the data processor: KBOSS.hu Ltd.

The registered office of the Data Processor is: 1031 Budapest, Záhony u. 7.

The company registration number of the Data Processor: 01-09-303201

The tax number of the Data Processor: 13421739-2-41

The website of the Data Processor: https://www.szamlazz.hu/

Pursuant to the contract concluded with the Data Controller, the Data Processor shall contribute to the registration of accounting documents. In doing so, the Data Processor will process the data subject's name and address to the extent necessary for accounting records, for a period of time in accordance with Sztv. Section 169(2), then it will delete thereof.

Data processing related to the operation of the CRM system

Name of the Data Processor: UNAS Online Ltd.

The registered office of the Data Processor is: Kőszegi út 14, 9400 Sopron.

Phone number of the Data Processor:

The email address of the Data Processor is: unas@unas.hu

The website of the Data Processor is: unas.hu

The Data Processor shall participate in the registration of orders based on the contract concluded with the Data Controller. In doing so, the Data Processor shall process the data subject's name, address, telephone number, number and date of orders within the limitation period specified in the Civil Code.

Data processing relating to online payments

Name of the Data Controller: Barion Payment Zrt.

The registered office of the Data Controller is: 1117 Budapest, Infopark sétány 1. Building I. 5th floor #5.

The telephone number of the Data Controller is: (06 1) 464 7099

The email address of the Data Controller is: barion@barion.com

Website of the Data Controller: https://www.barion.com/hu/

Based on the contract concluded with the Data Controller, the payment service provider shall participate in the execution of online payments, for which data will be transferred to the online payment service provider during the purchase process. In doing so, the online payment service provider will process the invoicing name, address, order number and date of the person involved pursuant to its own data processing policy.

The purpose of the data transmission is to provide the online payment service provider with the transactional data required for the payment transaction initiated by the online payment service provider.

The legal basis for data transmission: the fulfilment of the Contract between you and the Data Controller pursuant to GDPR Article 6(1)(b), which includes payment by the Customer, and in the case of online payment, data transmission pursuant to that provision is required for payment.

Your rights during data processing

Within the period of data processing, you are entitled to the following rights according to the provisions of the Regulation:

Your right to withdraw consent;
Access to personal data and information about data processing;
Your right to rectification;
Your restriction of data processing;
Your right to erasure;
Your right to object;
Your right to portability.

If you wish to exercise your rights, it will involve your identification, and the Data Controller shall necessarily communicate with you. Therefore, for the purpose of identification, it will be necessary to provide your personal data (but the identification can only be based on data that the Data Controller has processed about you anyway), and your complaints about data processing will be available in the Data Controller's email account within the period specified in this information regarding complaints. If you have been a Customer of ours and would like to identify yourself in order to handle complaints or warranty, please enter your order ID for identification. Using that, we can easier identify you as our Customer.

The Data Controller shall respond to complaints related to data processing within 30 days at the latest.

The right to withdraw consent

You have the right to withdraw your consent to data processing at any time, in which case the data provided shall be deleted from our systems. However, please note that in the case of an order that has not yet been fulfilled, such cancellation may result in us not being able to deliver to you. In addition, if the purchase has already been completed, pursuant to accounting regulations, we must not delete the data related to invoicing from our systems, and if you owe us something, then based upon a legitimate interest related to the collection of receivables, we may process your data even if you withdraw your consent.

Access to personal data

You are entitled to receive feedback from the Data Controller as to whether your personal data are being processed, and if they are being processed, you are entitled to:

get access to the processed personal data; and
the Data Controller shall inform you about the following information:
- the purposes of data processing;
- the categories of personal data processed about you;
- information on the recipients or categories of recipients to whom your personal data have been or will be communicated by the Data Controller;
- the planned period of storing personal data, or if that is impossible, the criteria for determining that period;
- your right to request from the Data Controller the correction, deletion or restriction of processing of your personal data and, in the case of data processing based on legitimate interests, to object to the processing of such personal data;
- your right to submit a complaint to the Supervisory Authority;
- if the data was not collected from you, any available information about its source;
- about the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data processing and the expected consequences for you.

The purpose of exercising the right may be aimed at establishing and checking the legality of data processing, therefore, in the event of multiple requests for information, the Data Controller may charge a fair fee in exchange for providing the information.

Access to personal data is ensured by the Data Controller by sending you the processed personal data and information by email after your identification. If you have registered, we provide access so that you can view and check your personal data by logging into your user account.

Please indicate in your request whether you are requesting access to your personal data or to information related to data processing.

Right to rectification

You have the right to request that the Data Controller correct inaccurate personal data concerning you without delay.

Right to restriction of data processing

You have the right to request that the Data Controller restrict data processing if one of the following is true:

You dispute the accuracy of your personal data, in which case the restriction will apply to the period that allows the Data Controller to check the accuracy of your personal data; if the exact data can be determined immediately, the restriction will not apply;
The data processing is illegal, but you oppose the deletion of the data for any reason (for example, because the data are important to you in order to assert a legal claim), therefore you do not request the deletion of the data, but instead request a restriction of their use;
The Data Controller no longer needs your personal data for the purpose of the indicated data processing, but you require them to present, enforce or defend legal claims; or if
you objected to the data processing, but the Data Controller's legitimate interests may also have justified the data processing, in which case until it is established whether the Data Controller's legitimate reasons should take precedence over your legitimate reasons, data processing should be limited.

If data processing is subject to restrictions, such personal data may only be processed with the consent of the data subject (with the exception of storage) to submit, enforce or defend legal claims, or to protect the rights of another natural person or legal entity, or in the important public interest of the Union or a member state.

The Data Controller shall inform you in advance (at least 3 working days before the restriction is lifted) of the lifting of the restriction on data processing.

Right to erasure – right to be forgotten

You are entitled to have the Data Controller delete your personal data without undue delay if any of the following reasons exists:

Your personal data are no longer needed for the purpose for which they were collected or otherwise processed by the Data Controller;
You withdraw your consent and there is no other legal basis for data processing;
You object to data processing based on legitimate interests, and there is no overriding legitimate reason (i.e. legitimate interest) for data processing;
Your personal data have been handled illegally by the Data Controller, and this was established based on your complaint;
Your personal data shall be deleted in order to fulfil the legal obligation required by the EU or a member state legal rule applicable to the Data Controller.

If, for any legitimate reason, the Data Controller has made public the personal data processed about you and is obliged to delete it for any of the above-mentioned reasons, they are obliged to take reasonably expected steps – including technical measures – taking into account the available technology and the costs of implementation, in order to inform the Data Controller and other data controllers that you have requested the deletion of the links to your personal data in question, or the deletion of the copy or duplicate of your personal data.

Deletion will not apply if data processing is necessary for any of the following reasons:

For the purpose of exercising the right to freedom of expression and information;
Fulfilling the obligation pursuant to an EU or a Member State legal rule applicable to the Data Controller requiring the processing of personal data (such a case is data processing carried out in the context of invoicing, as the retention of the invoice is required by law), or for the purpose of performing a task carried out in the public interest, or in the exercise of public authority granted to the Data Controller;
For the presentation, enforcement and protection of legal claims (e.g. if the Data Controller has a claim against you and has not yet fulfilled it, or if a consumer or data processing complaint lodged is in progress).

Right to object

You have the right to object to the processing of your personal data based on legitimate interests at any time for reasons related to your own situation. In that case, the Data Controller may no longer process your personal data, unless they can prove that their data processing is justified by compelling legitimate reasons that take precedence over your interests, rights and freedoms, or that are related to the presentation, enforcement or defence of legal claims.

If personal data is processed for direct business acquisition, you have the right to object at any time to the processing of your personal data for that purpose, including profiling, if it is related to direct business acquisition. If you object to the processing of personal data for direct business purposes, then your personal data may no longer be processed for that purpose.

Right to portability

If data processing is carried out in an automated way, or if data processing is based upon your voluntary consent, you have the right to ask the Data Controller to receive the data you provided to the Data Controller, which the Data Controller sends in xml, JSON or csv format at your disposal. If it is technically feasible, you may also request that the Data Controller forward your data in those formats to another data controller.

Automated decision making

You have the right not to be subject to the scope of a decision based solely on automated data management (including profiling) that would have legal effects on you or would similarly significantly affect you. In these cases, the Data Controller is obliged to take appropriate measures to protect the rights, freedoms and legitimate interests of the data subject, including at least the right of the data subject to request human intervention on the part of the Data Controller, to express his or her point of view and to submit objections to the decision.

The above does not apply if the decision:

is necessary to conclude or fulfil the contract between you and the Data Controller;
is made possible by EU or member state law applicable to the Data Controller, which also establishes appropriate measures for the protection of your rights and freedoms, as well as your legitimate interests; or if
it has been based on your express consent.

Registration in the data protection register

Pursuant to the provisions of “Infotv”, the Data Controller had to register certain data processing operations into the data protection registry. This reporting obligation was terminated on May 25, 2018.

Data security measures

The Data Controller declares that it has taken appropriate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion or destruction; against accidental destruction and damage, as well as against becoming inaccessible due to changes in the technology used.

The Data Controller shall do everything within its organizational and technical capabilities to ensure that its Data Processors also take appropriate data security measures when working with your personal data.

Remedies

If, in your opinion, the Data Controller has violated a legal provision relating to data processing, or it failed to fulfil any of your requests, you can initiate a procedure of investigation at the National Data Protection and Freedom of Information Authority in order to terminate alleged illegal data processing (mailing address: 1363 Budapest, Pf. 9., email: ugyfelszolgalat@naih.hu, telephone numbers: +36 (30) 683-5969 +36 (30) 549-6838; +36 (1) 391 1400).

We would also like to inform you that in the event of a violation of the legal provisions on data processing, or if the Data Controller has not fulfilled any of your requests, you may file a civil lawsuit against the Data Controller in court.

Modification of data processing policy

The Data Controller reserves the right to modify this Data Processing Policy in a way that will not affect the purpose and legal basis of data processing. By using the website after the amendment enters into force, you shall be deemed to accept our amended Data Processing Policy.

If the Data Controller wishes to carry out further data processing for a purpose other than the purpose of their collection in relation to the collected data, they shall inform you of the purpose of such data processing and the following information before further data processing:

On the period of storage of personal data, or if that is impossible, on the criteria to determine that period;
Your right to request from the Data Controller access to your personal data, their correction, deletion or restriction of processing, and in the case of data processing based on legitimate interests, you may object to the processing of personal data, and in the case of data processing based on consent or a contractual relationship, you may request the provision of rights of data portability;
In the case of data processing based on consent, that you can withdraw your consent at any time;
On the right to submit a complaint to the Supervisory Authority;
About whether the provision of personal data is based on legal rules or a contractual obligation or if it is a prerequisite for concluding a contract, as well as whether you are obliged to provide personal data, as well as the possible consequences of your failure to provide such data;
About the fact of automated decision-making (if such a procedure is used), including profiling, as well as, at least in these cases, comprehensible information about the logic used and the significance of such data management, and the expected consequences for you.

Data processing may only start after this; if the legal basis of the data processing is consent, in addition to the information, you must also consent to the data processing.